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CUSTOMER SERVICES MANAGER This organisation specialises in providing Business intelligence and decision support to medium and large corporations. Your role will be to support the sales team by demonstrating products to prospective clients, providing pre-sales consultation and preparing bids. You will then support customers during the implementation phase providing project management skills, ensuring they receive adequate 1st and 2nd line support. The role also incorporates overall software quality control including the creations of testing plans and the supervision of testing staff. This is a very varied role which encompasses high levels of customer facing and support. Technical skills: SQL, Degree Location: London Salary: £38 - £45K
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SERVICE DELIVERY MANAGER An exciting role has arisen within a Software supplier for an experienced Service delivery Manager. Your role will encompass developing, managing and achieving service delivery objectives, managing and deploying staff, to deliver training services, installations and pre-sales technical presentations plus managing the support helpdesk. You will also be required to keep abreast of industry developments by benchmarking best practice. This is an excellent opportunity to use your service delivery skills to the full in an expanding workplace. Technical Skills: MS Windows, NT, Office, ITIL, Prince 2, PMW Location: Surrey Salary: £45K plus bonus
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TECHNICAL PRE & POST SALES SUPPORT MANAGER An exciting and varied opportunity for a pre & post sales support Manager has arisen in this thriving software house. Your role will be to manage and provide a range of pre & post sales support services, internal support and to offer a range of technical experience for teams across the business to enhance the comapny's service and support offerings. Initially you will manage a team of 2 engineers ensuring that the highest level of service delivery is achieved but this number may rise as the company expands. You will need a knowledge of autocad software and microsoft technologies to be considered for this position. The role offers excellent prospects for the successful applicant. Technical Skills: Autocad, MS Windows Server & Workstation 2003
& Exchange 2003 Location: Middlesex Salary: £32K + Car and Bens
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