Student loan overpayments of £28m going unclaimed
More than £28m of overpayments on student loans in England are being held by the government, researchers have discovered.
It is the result of cases in which repayments continued to be taken even though loans had been paid off in full.
The Student Loans Company says it has tried to contact people who have been overcharged to arrange refunds.
The Department for Education says data sharing has recently been improved to prevent such overpayments.
The scale of overpayments sitting unclaimed has been revealed by Research Professional News, a publication for higher education.
They relate to money borrowed to cover tuition fees and living costs – with repayments deducted from graduates’ salaries each month.
Payments should stop when the debt has been cleared – but the research shows that for more than 510,000 students between 2009-10 and 2017-18, deductions continued after the loan was paid off.
Freedom of Information requests showed almost £308m in over-payments, averaging about £600 per person.
Most of this was paid back – but £28.5m remains unclaimed and has stayed in the government’s coffers.
The biggest annual amount not refunded is from 2015-16, with £6.3m of overpayments still outstanding. From 2016-17, £5.9m of overpayments have not been paid back.
The Students Loan Company (SLC) says it has tried to “proactively contact all customers that have over-repaid”.
I’m surprised it’s that low. I overpaid by around £800 (on a £2000 loan!) and it took dozens of phone calls and 18 months to get it back. https://t.co/DrCL7PA15k
— Alan Lewis (@alewisradio) August 20, 2019
But it says contact details might be out of date and refunds will depend on these former students getting in touch.
“We want all customers to repay the right amount and not to over-repay,” an SLC spokesman said.
Claim a refund
Such overpayments should become less likely after changes introduced earlier this year, a Department for Education spokeswoman said.
This will allow weekly sharing of data between the SLC and Revenue & Customs, so that loan repayments and the clearing of balances can be updated more accurately.
In the past, such data sharing had been on an annual basis, which could mean a lag before the repayment system recognised the loan had been paid off.
“If a borrower believes there has been an over-repayment, they should contact the SLC to seek a refund,” the Department for Education spokeswoman added.
Information about getting a refund is published on the SLC’s website.