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1ST LINE SUPPORT ANALYST An exciting position has arisen within a professional and expanding environment for a 1st line support specialist. You must have a good understanding of computer science, though not necessarily gained within a commercial environment. You may be a recent graduate who is looking to gain work experience in an ISP. You must have good customer service skills as you will be liaising with users from all backgrounds. Excellent prospects for the right applicant. Technical Skills: Windows NT, 2000, SQL Duration: 6 months Rate: £7 per hour Location: Essex
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HELPDESK ANALYST A position has arisen for a helpdesk analyst with 6 months experience to join a remote support team. You will be resolving a variety of user difficulties from quick 5 minute calls to 45 minute fault resolution issues. This is a varied role but you must be prepared to work in a helpdesk environment without desktop work. Some in-house training will be given but ideally you will work with little supervision. Technical skills: MCPs, MS Office, Windows, NT Duration: 6 months Rate: £10 - £11 per hour Location: Essex
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HP OPENVIEW SERVICE DESK ADMINISTRATOR HP Openview is a tool used by a number of helpdesks to manage all incidents, problems and requests generated by large end user sites. Your role will be to implement and modify all improvements to the HP Service Desk system besides carrying out day to day support. This will include configuring and tailoring the HP Service Desk systems to match internal processes, policies and procedures. This is a specialised hands on technical role which requires a thorough knowledge of helpdesk and ITIL best practice processes. Ideally you will have a minimum of 4 years experience plus good experience of data analysis using crystal reports and Microsoft Excel. Your duties will also include undertaking all Change Management processes. This is an excellent opportunity to use all your helpdesk knowledge in a developing and fast paced environment. Technical skills: ITIL, HP Opeview, Crystal Reports, MS Excel Duration: 6 months Rate: £Neg Location: Essex
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INSTALLATION ENGINEER An interesting contract has arisen within a large end user for an experienced installation engineer. You will be providing software installation services to a number of client sites plus providing follow up operational support and maintenance. This is a mobile technical role on the desktop element of a large project. It is also a client facing position so you must be comfortable with dealing with all levels of users and be able to log and track any subsequent faults as they arise. This position offers excellent prospects for a longer term contract if the work is performed well. Technical skills: MS WINDOWS NT, 2003, XP, OFFICE, SMS, ADSL, DHCP/WINS/DNS and Driving Licence. Duration: 3months Rate: £Neg Location: Essex/Suffolk
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DESKTOP ROLLOUT ENGINEER An exciting and challenging project has arisen which involves building and installing PCs at various sites throughout South Essex. You must have thorough desktop support and 2nd line troubleshooting experience and be able to quickly join a rollout project team adding value and enthusiasm. You will liaise on a daily basis with the Project Team Leader but a lot of your time will be spent working independently and using your own initiative to fulfil the rollout requirements. Excellent prospects of long term work. Technical Skills: MS Windows XP, MS Office 2003, MCPs. Duration: 3months Rate: £110 per day Location: Essex
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